Seller Account

 

Seller account

Any customer can apply for a seller account. This means you can create an account to offer and sell goods on Surgicat.com at the cost of a commission per sale.

This commission is a 9% of the total transaction amount, including shipping charges. This commission percentage includes tax.

Additional to the percentage commission, each transaction will be charged a processing fee of US$0.35 (35 cents of a Dolar).

The highest commission that can be applied to a transaction is US$200.

The seller must provide a Bank Account or Paypal Account to receive the balance due for the sales accomplished on Surgicat.com.

 
 

Restricted balance

As part of selling on Surgicat it’s common to see a Restricted balance on your Statement. The restricted balance is the amount of money that is reserved to ensure that you have enough funds to fulfill any issue with one or several orders.

If you have a restricted balance, it will appear in your statement. You can always contact us to know more about this balance and when it can be available to you.

 

  

Common reasons for a restricted balance

  • Awaiting order delivery

    We might reserve money from an order until we know that the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any chargebacks or issues with one or several orders.

  • Claims within an order

    If a claim is filed, the claim amount will be restricted until the claim is resolved. Some claims can take up to 14 days or longer to resolve. The restricted balance will be released once the claims have been processed.

  • Chargebacks

    Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The restriction will be lifted once the chargebacks have been processed.

  • Account behavior

    We might restrict funds if we notice an unexpected change in your seller account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.

There are several scenarios that can become motive for restricted balance to be applied. For example, if an order for US$25 is not yet delivered and another order for US$65 has an open claim, the restricted balance from those two orders would be US$90.